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Privacy policy

We believe you should always know what data we collect from you, how we use it, and what control you have over this data. We want to be fully transparent and share this information with you in our privacy policy below.

About Us

We are SIA MV Music, registration number 40103254094, registered address Salaspils nov., Apogu iela 3/5, LV-2169, Salaspils, LV-2169, Latvia, operating under the name Mūzikas Veikals («we», «us» or «our»). We are the controller of your personal data.

You can contact us by:

  • e-mail address: info@muzikasveikals.lv
  • phone number: +371 27889999

About Our Privacy Policy

This privacy policy («Privacy Policy») explains

  • what information we collect about you;
  • how we use it;
  • your rights concerning your personal data.

The Privacy Policy applies to the use of the website https://www.muzikasveikals.lv/index.php?route=common/home («Website») and our communication in relation to the use of the Website.

Definitions

Authentication data – login information needed to identify you as a system user, e.g., password, username.

Contact information – data needed to contact you, e.g., e-mail address, phone number, postal address.

Identification data – information that allows us to establish and verify who you are, e.g., name, surname, or social media username.

Order information – details regarding the delivery of your order, e.g., products and services ordered, order status, or invoice number.

Payment details – information needed to receive and transfer payments, e.g., payment method, payment type, billing address, bank account number, payment card details (including credit or debit card number, CVV/CVC code, card expiration date).

Payment status – details related to your payment, e.g., payment date, place, or status.

Traffic and performance data – information that is used by website or application analytical tools, e.g., IP address, an identifier assigned to you, location, device information, demographic data, device type.

How Do We Use Your Personal Data and Why?

We use only the minimum amount of personal data needed.

We will indicate where the provision of personal data is voluntary or necessary.

For each topic below, we describe why and how we use your personal data and what is the legal reason.

User profiles

What do we do with your personal data and why? What personal data do we use? Legal reason
We collect, store, and verify your data when you sign up or log in, to allow you to create your user profile and give you access to it.
  • identification data
  • authentication data
  • contact information
  • It’s important for us to establish and verify your identity so that only you have access to your account (legitimate interests)

Orders & Delivery

What do we do with your personal data and why? What personal data do we use? Legal reason
We collect your data to prepare and deliver your order.
  • identification data
  • contact information
  • order information
  • payment details
  • payment status
To perform the contract with you
We send you information about your order to inform you about the status of your order and delivery.
We provide you with information about returns so you can return the products that you have ordered.
We share with and receive data from delivery service providers Omniva, Venipak, Latvijas Pasts so you can receive your order.
  • identification data
  • contact information
To perform the contract with you
We store your previous order history to allow you to make repeat purchases.
  • identification data
  • contact information
  • order information
  • payment details
  • payment status
It’s important for us to provide you a convenient shopping experience (legitimate interests)

We use OpenCart e-commerce platform, which processes personal data (see their privacy policy here).

Payments

We use Swedbank BankLink services for processing your payments. We send them your payment details to receive the payment and we receive from them information about the status of your payment.

What do we do with your personal data and why? What personal data do we use? Legal reason
We collect your data and send the data to the payment service provider to receive payments and to give refunds.
  • identification data
  • payment details
  • payment status
To perform the contract with you
We receive the data from the payment service providers and store it to have a proof of our transaction for tax and accounting purposes.
  • identification data
  • payment status
  • It’s required by law (your local tax and accounting laws)
  • It’s important for us to keep records of our transactions (legitimate interests)

Lotteries, giveaways, competitions

What do we do with your personal data and why? What personal data do we use? Legal reason
We announce publicly if you are the winner to let everyone know who the winner is.
  • identification data
  • the fact that you have won
  • To perform the contract with you
We inform you privately if you are the winner to let you know that you have won and how to claim the prize.
  • contact information
  • the fact that you have won

Analytics

What do we do with your personal data and why? What personal data do we use? Legal reason
We analyse the Website's traffic and performance to continuously improve our Website, and the user experience.
We use the following analytical tools:
  • Google Analytics (see their privacy policy here)
  • traffic and performance data
Your consent
We analyse sales information to understand our users’ tastes and use this information for offering new products. We use OpenCart e-commerce platform to analyse your purchases.
  • order information
  • traffic and performance data
  • viewed items
  • abandoned shopping carts
It’s important for us to improve our services and provide the best service to you (legitimate interests)

Cookies and Similar Technologies

We use cookies and similar technologies on our Website. You can see our cookies policy here.

Where do we obtain your personal data?

We will obtain your personal data:

  • from payment service provider (Swedbank BankLink)

  • from delivery service providers providers (Omniva, Venipak)

  • from e-commerce platform (OpenCart)

  • directly from you (for example, when you order a service, contact us with a question or complaint, create an account with us, respond to a survey or sign-up to receive marketing communications)

To whom we may disclose you personal data?

We share your personal data with the following categories of data recipients:

  • payment service provider

  • analytical service provider (Google Analytics)

  • e-commerce platform

  • accounting service providers located in Latvia

  • data centre service provider(s) located in Latvia

  • IT maintenance services located in Latvia

How Long Do We Store Your Personal Data?

We will not store your personal data longer than it is necessary. Once we have determined that we no longer need to hold your personal data, we will destroy it.

The criteria used to determine the period of storage of your personal data are:

  • the nature of the purpose, why personal data was collected;
  • the length of time, while we have a contractual relationship with you;
  • the existence of a legal obligation under the applicable law;
  • the necessity to store the data in the light of our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).

What Rights Do You Have In Relation to Your Personal Data?

You have various rights in relation to the personal data that we process about you. We have described these rights in the table below. There are some exceptions to these rights, however. If we refuse your request, we will explain to you the reasons for doing so.

If you wish to exercise any of these rights, please contact us by sending an e-mail to info@muzikasveikals.lv.

Your rights Explanation
Right to request access You are entitled to ask us if we are processing your data and, if we are, you can request access to your personal data.
Right to rectification You may request that we rectify any inaccurate or incomplete personal data that we process about you.
Right to erasure (“right to be forgotten”) You have the right to request that we erase your personal data.
Right to restrict processing You have the right to request that we restrict our processing of your personal data where:
  • you believe such data to be inaccurate;
  • our processing is unlawful; or
  • we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not want us to delete it.
Right of data portability You have the right to transfer your personal data between data controllers. This means that you can request your personal data we process about you in a structured, commonly used and machine-readable format and transfer this data to a third party.
Right to object Where we are processing your personal data based on our legitimate interests (or those of a third party), you have the right to object to such processing on grounds relating to your particular situation.
Right to withdraw consent If you have consented to our processing of your personal data, you have the right to withdraw consent at any time, free of charge.

How to Complain?

If you have any concerns about our use of your personal data, you can make a complaint to us by sending an e-mail to info@muzikasveikals.lv.

In case you could not solve your problem with us directly, you can also complain to your local data protection authority or the place of the suspected violation. Contact information of these authorities can be accessed at the website of the European Data Protection Board.

This privacy policy was created using Ligalio Privacy Policy Generator.

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