Privacy policy
Last updated July 30, 2024.
We believe you should always know what data we collect from you, how we use it, and what control you have over this data. We want to be fully transparent and share this information with you in our privacy policy («Privacy Policy») below. If you require further details or have any doubts after reading this Privacy Policy, please get in touch with us!
About Us
We are SIA MV Music, registration number 40103254094, registered address Salaspils nov., Apogu iela 3/5, LV-2169, Salaspils, LV-2169, Latvia, operating under the name Mūzikas Veikals («we», «us» or «our»). We are the controller of your personal data.
You can contact us by:
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e-mail address: info@muzikasveikals.lv
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phone number: +371 27889999
About Our Privacy Policy
This Privacy Policy explains
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what information we collect about you;
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how we use it;
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your rights concerning your personal data.
The Privacy Policy applies to the use of the website https://www.muzikasveikals.lv/index.php?route=common/home («Website») and our communication in relation to the use of the Website.
Definitions
Authentication data – login information needed to identify you as a system user, e.g., password, username.
Contact information – data needed to contact you, e.g., e-mail address, phone number, postal address.
Identification data – information that allows us to establish and verify who you are, e.g., name, surname.
Order information – details regarding the delivery of your order, e.g., products and services ordered, order status, or invoice number.
Payment details – information needed to receive and transfer payments, e.g., payment method, payment type, billing address, bank account number, payment details.
Payment status – details related to your payment, e.g., payment date, place, or status.
Traffic and performance data – information that is used by website or application analytical tools, e.g., IP address, an identifier assigned to you, location, device information, demographic data, device type.
How Do We Use Your Personal Data and Why?
We use only the minimum amount of personal data needed.
For each topic below, we describe why and how we use your personal data and what is the legal reason.
User profiles
What do we do with your personal data and why? |
What personal data do we use? |
Legal reason |
We collect, store, and verify your data when you sign up or log in, to allow you to create your user profile and give you access to it. |
Identification data
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It’s important for us to establish and verify your identity so that only you have access to your account (legitimate interests) |
Orders & Delivery
What do we do with your personal data and why? |
What personal data do we use? |
Legal reason |
We collect your data to prepare and deliver your order. |
Identification data Contact information Order information Payment details Payment status |
To perform the contract with you |
We send you information about your order to inform you about the status of your order and delivery. |
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We store and verify information so you can return the products that you have ordered. |
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We share with and receive data from delivery service providers Omniva, Venipak, Latvijas Pasts so you can receive your order. |
Identification data Contact information |
To perform the contract with you |
We store your previous order history to allow you to make repeat purchases. |
Identification data Contact information Order information Payment details Payment status |
It’s important for us to provide you a convenient shopping experience (legitimate interests) |
Payments
We use Klix (AS Citadele banka) services for processing your payments (see their privacy policy here). We send them your payment details to receive the payment and we receive from them information about the status of your payment.
What do we do with your personal data and why? |
What personal data do we use? |
Legal reason |
We collect your data and send the data to the payment service provider to receive payments and to give refunds. |
Identification data Payment details Payment status
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To perform the contract with you |
We receive the data from the payment service providers and store it to have a proof of our transaction for tax and accounting purposes. |
Identification data Payment status |
It’s required by law (your local tax and accounting laws) It’s important for us to keep records of our transactions (legitimate interests)
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Analytics
What do we do with your personal data and why? |
What personal data do we use? |
Legal reason |
We analyse the Website's traffic and performance to continuously improve our Website, and the user experience. We use the following analytical tools:
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Traffic and performance data |
Your consent |
We analyse sales information to understand our users’ tastes and use this information for offering new products. |
Order information Abandoned shopping carts |
It’s important for us to improve our services and provide the best service to you (legitimate interests) |
Cookies and Similar Technologies
We use cookies and similar technologies on our Website. You can see our cookies policy here.
Where do we obtain your personal data?
We will obtain your personal data:
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from payment service provider (Klix)
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from delivery service providers (Omniva, Venipak, Latvijas Pasts)
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directly from you (for example, when you order a product, contact us with a question or complaint, create an account with us, respond to a survey or sign-up to receive marketing communications)
To whom we may disclose your personal data?
We share your personal data with the following categories of data recipients:
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payment service provider (Klix - AS Citadele banka) located in Latvia
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delivery service providers (Omniva, Venipak, Latvijas Pasts) located in Latvia
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analytical service provider (Google Analytics - Google Inc.), located in the USA, the transfer of personal data outside the EU/EEA being based on EU-US Data Privacy Framework (see how Google Analytics works here; you may at any time disable collection of your data by Google Analytics, as described here)
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accounting service providers located in Latvia
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data centre service providers located in EU
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IT maintenance services located in Latvia
How Long Do We Store Your Personal Data?
We will not store your personal data longer than it is necessary. Once we have determined that we no longer need to hold your personal data, we will destroy it.
The criteria used to determine the period of storage of your personal data are:
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the nature of the purpose, why personal data was collected;
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the length of time, while we have a contractual relationship with you;
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the existence of a legal obligation under the applicable law;
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the necessity to store the data in the light of our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).
What Rights Do You Have In Relation to Your Personal Data?
You have various rights in relation to the personal data that we process about you. We have described these rights in the table below. There are some exceptions to these rights, however. If we refuse your request, we will explain to you the reasons for doing so.
If you wish to exercise any of these rights, please contact us by sending an e-mail to info@muzikasveikals.lv, or select the relevant subsection in your user account under section GDPR.
Your rights |
Explanation |
Right to request access |
You are entitled to ask us if we are processing your data and, if we are, you can request access to your personal data. |
Right to rectification |
You may request that we rectify any inaccurate or incomplete personal data that we process about you. |
Right to erasure (“right to be forgotten”) |
You have the right to request that we erase your personal data. |
Right to restrict processing |
You have the right to request that we restrict our processing of your personal data where:
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Right of data portability |
You have the right to transfer your personal data between data controllers. This means that you can request your personal data we process about you in a structured, commonly used and machine-readable format and transfer this data to a third party. |
Right to object |
Where we are processing your personal data based on our legitimate interests (or those of a third party), you have the right to object to such processing on grounds relating to your particular situation. |
Right to withdraw consent |
If you have consented to our processing of your personal data, you have the right to withdraw consent at any time, free of charge. |
How to Complain?
If you have any concerns about our use of your personal data, you can make a complaint to us by sending an e-mail to info@muzikasveikals.lv.
In case you could not solve your problem with us directly, you can also complain to your local data protection authority or the place of the suspected violation. Contact information of these authorities can be accessed at the website of the European Data Protection Board. The contact information of the data protection authority in Latvia is the following:
Datu valsts inspekcija
Elijas iela 17, Rīga, LV-1050
pasts@dvi.gov.lv
67223131